Something interesting happened to me the other day.
A customer wanted us to look at a print label applicator they have bought from a Toronto company.
This machine came integrated with a till wrapping machine and since we supplied this customer with several other pieces of equipment,
we agreed to help out with this competitor machine.
We determined that it needed a new print engine.
Fair enough we thought, we get the part and replace it.
We called the manufacturer to place the order.
Little did we know. We were not authorized to purchase this part as this machine is not ours.
Company policy is to only sell parts to the owner of a machine if he also purchases the consumables (ribbon) from this manufacturer.
If the customer purchases consumables from a third party, he can purchase the part only from a manufacturer certified technician
who will only sell the part if he also installs it.
Those are the most draconian terms I have ever come across.
Protectionism in its glory.
So if you happen to have that machine and buy ribbon from a local guy, you pay for someones airplane ticket, time and expenses to get your machine fixed.
Moral of the story?
If you buy equipment from Accent Packaging Equipment, WE MAKE IT WORK! For you!